As an international company that operates globally, SWISS KRONO has to bear in mind that the systems they are using are top-notch. They have made great decisions while picking their eCommerce stack, and the challenge for us, a young company, is to fit into their expectations and make sure their needs are well covered, and the overall Customer Experience is building extraordinary value for their clients.
First challenge, especially for our Client, was to pick a department and products that they want to import to our platform, and start selling via video. Another challenge was on how to get started, how to import the products, when the eCommerce infrastructure is not yet ready - still in tests. So we had to come up with an XML-based product importer.
Since SWISS KRONO is very particular, and their digitalization Leader, Tomasz Gierat, likes to have a solid overview, we were going through a detailed onboarding process. In this way, our client has understood the platform even better, and quickly spotted how it can be used in the near future to support everyday's work of the front and back office of the sales teams.
The next step was very detailed onboarding for the team who is using the platform, so they could dive in, and start closing more deals for the Group, while offering an outstanding Customer Experience to their Clients.